Contact Us

We're here to help with your benefits questions

Customer Service

Our dedicated customer service team is ready to assist you with enrollment, claims, benefits questions, and more.

(774) 737-7663

Toll-Free: 1-877-BENISTAR

Hours

Monday - Friday, 8:00 AM - 5:00 PM ET

Administrator

Benistar

What We Can Help You With

Enrollment

New enrollment questions
Plan selection assistance
Dependent enrollment
Coverage changes

Claims & Billing

Claims status inquiries
Billing questions
Premium payments
Explanation of benefits (EOB)

Benefits & Coverage

Coverage questions
Provider networks
Prescription coverage
ID card requests

Additional Contact Information

Email

For non-urgent inquiries, you can reach us by email.

customerservice@bfrgroup.com

Administrator Website

Visit the Benistar website for additional resources.

www.bfrgroup.com

Management Team

Contact the First Responders VEBA Trust management team directly for assistance.

Cathy Cone

President

1-832-541-8842 Email

John Cone

Managing Partner

1-713-446-3501 Email

Lisa Andrews

Managing Partner

1-832-723-9488 Email

Forms & Documents

Download enrollment forms, plan brochures, and other important documents.

Browse Documents

Stay Informed

Join Mailing List

Frequently Asked Questions

Find answers to common questions about enrollment, claims, and benefits.

Download the appropriate enrollment form from our Forms page, complete it with your information, and submit it by mail or fax. Contact customer service if you need assistance.

Changes to your coverage can typically be made during the annual open enrollment period. Certain life events may also qualify you for a special enrollment period.

Contact our customer service team at (774) 737-7663 to request a replacement ID card. We can mail you a new card or provide instructions for accessing a digital copy.

Still Have Questions?

Our customer service team is happy to help you find the information you need.

Call (774) 737-7663